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CRITERION #2: DEFINE:

INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

In my belief, the answer to this question is clearly defined:

5 Strongly Agree

4 Agree

3 Neutral

2 Disagree

1 Strongly Disagree

1. How can the value of Secure Terminal Equipment be defined?

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2. What was the context?

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3. Are the Secure Terminal Equipment requirements testable?

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4. What key stakeholder process output measure(s) does Secure Terminal Equipment leverage and how?

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5. Will a Secure Terminal Equipment production readiness review be required?

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6. How have you defined all Secure Terminal Equipment requirements first?

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7. Is scope creep really all bad news?

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8. What are the Secure Terminal Equipment tasks and definitions?

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9. What is the scope of the Secure Terminal Equipment work?

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10. Has the Secure Terminal Equipment work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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11. What is a worst-case scenario for losses?

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12. When is/was the Secure Terminal Equipment start date?

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13. Is the scope of Secure Terminal Equipment defined?

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14. How do you build the right business case?

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15. Have the customer needs been translated into specific, measurable requirements? How?

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16. What are the rough order estimates on cost savings/opportunities that Secure Terminal Equipment brings?

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17. Are audit criteria, scope, frequency and methods defined?

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18. Scope of sensitive information?

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19. How does the Secure Terminal Equipment manager ensure against scope creep?

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20. Has a high-level ‘as is’ process map been completed, verified and validated?

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21. Is there a Secure Terminal Equipment management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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22. Is the Secure Terminal Equipment scope manageable?

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23. Have all basic functions of Secure Terminal Equipment been defined?

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24. How do you gather requirements?

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25. How do you manage changes in Secure Terminal Equipment requirements?

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26. Are required metrics defined, what are they?

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27. Who is gathering information?

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28. What baselines are required to be defined and managed?

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29. How did the Secure Terminal Equipment manager receive input to the development of a Secure Terminal Equipment improvement plan and the estimated completion dates/times of each activity?

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30. Are there any constraints known that bear on the ability to perform Secure Terminal Equipment work? How is the team addressing them?

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31. What are the tasks and definitions?

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32. Has a project plan, Gantt chart, or similar been developed/completed?

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33. What are the record-keeping requirements of Secure Terminal Equipment activities?

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34. What is the scope of Secure Terminal Equipment?

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35. How are consistent Secure Terminal Equipment definitions important?

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36. What intelligence can you gather?

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37. How often are the team meetings?

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38. Who is gathering Secure Terminal Equipment information?

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39. What would be the goal or target for a Secure Terminal Equipment’s improvement team?

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40. What is the context?

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41. How was the ‘as is’ process map developed, reviewed, verified and validated?

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42. What are the dynamics of the communication plan?

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43. What happens if Secure Terminal Equipment’s scope changes?

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44. Are accountability and ownership for Secure Terminal Equipment clearly defined?

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45. Is there a critical path to deliver Secure Terminal Equipment results?

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46. Are resources adequate for the scope?

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47. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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48. Do you have a Secure Terminal Equipment success story or case study ready to tell and share?

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49. Are different versions of process maps needed to account for the different types of inputs?

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50. What is in the scope and what is not in scope?

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51. Is there a clear Secure Terminal Equipment case definition?

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52. Is Secure Terminal Equipment linked to key stakeholder goals and objectives?

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53. How would you define the culture at your organization, how susceptible is it to Secure Terminal Equipment changes?

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54. What constraints exist that might impact the team?

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55. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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56. Is the work to date meeting requirements?

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57. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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58. What are the requirements for audit information?

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59. What is out-of-scope initially?

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60. How do you gather Secure Terminal Equipment requirements?

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61. Is the Secure Terminal Equipment scope complete and appropriately sized?

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62. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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63. What scope do you want your strategy to cover?

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64. Has everyone on the team, including the team leaders, been properly trained?

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65. How do you catch Secure Terminal Equipment definition inconsistencies?

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66. Are there different segments of customers?

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67. What is in scope?

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68. What customer feedback methods were used to solicit their input?

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69. Is special Secure Terminal Equipment user knowledge required?

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70. Has a team charter been developed and communicated?

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71. Does the scope remain the same?

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72. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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73. Are roles and responsibilities formally defined?

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74. How do you manage scope?

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75. Who defines (or who defined) the rules and roles?

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76. What sources do you use to gather information for a Secure Terminal Equipment study?

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77. Have all of the relationships been defined properly?

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78. Has your scope been defined?

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79. What defines best in class?

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80. What is the definition of Secure Terminal Equipment excellence?

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81. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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82. Is Secure Terminal Equipment currently on schedule according to the plan?

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83. Are task requirements clearly defined?

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84. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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85. How do you think the partners involved in Secure Terminal Equipment would have defined success?

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86. Is Secure Terminal Equipment required?

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87. Do you all define Secure Terminal Equipment in the same way?

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88. Who are the Secure Terminal Equipment improvement team members, including Management Leads and Coaches?

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89. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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90. Are customer(s) identified and segmented according to their different needs and requirements?

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91. What system do you use for gathering Secure Terminal Equipment information?

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92. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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93. What is out of scope?

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94. What knowledge or experience is required?

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95. How do you manage unclear Secure Terminal Equipment requirements?

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96. Is the team equipped with available and reliable resources?

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97. What is the scope of the Secure Terminal Equipment effort?

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98. Do you have organizational privacy requirements?

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99. The political context: who holds power?

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100. What is the scope?

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101. Has/have the customer(s) been identified?

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102. Are all requirements met?

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103. Will team members regularly document their Secure Terminal Equipment work?

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104. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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105. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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106. Has a Secure Terminal Equipment requirement not been met?

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107. What scope to assess?

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108. What are the Secure Terminal Equipment use cases?

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109. What gets examined?

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110. If substitutes have been appointed, have they been briefed on the Secure Terminal Equipment goals and received regular communications as to the progress to date?

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111. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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112. What Secure Terminal Equipment services do you require?

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113. Have specific policy objectives been defined?

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114. Has the direction changed at all during the course of Secure Terminal Equipment? If so, when did it change and why?

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115. How do you keep key subject matter experts in the loop?

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116. What are (control) requirements for Secure Terminal Equipment Information?

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117. How and when will the baselines be defined?

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118. Is there any additional Secure Terminal Equipment definition of success?

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119. Why are you doing Secure Terminal Equipment and what is the scope?

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120. Are approval levels defined for contracts and supplements to contracts?

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121. In what way can you redefine the criteria of choice clients have in your category in your favor?

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122. What information do you gather?

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123. What critical content must be communicated – who, what, when, where, and how?

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124. What is the definition of success?

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125. What are the compelling stakeholder reasons for embarking on Secure Terminal Equipment?

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126. Does the team have regular meetings?

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127. How would you define Secure Terminal Equipment leadership?

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128. What is the worst case scenario?

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129. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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130. Are the Secure Terminal Equipment requirements complete?

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131. When is the estimated completion date?

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132. Where can you gather more information?

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133. When are meeting minutes sent out? Who is on the distribution list?

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134. What sort of initial information to gather?

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135. How will the Secure Terminal Equipment team and the group measure complete success of Secure Terminal Equipment?

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136. Is it clearly defined in and to your organization what you do?

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137. What are the core elements of the Secure Terminal Equipment business case?

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138. How do you gather the stories?

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139. How is the team tracking and documenting its work?

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140. How will variation in the actual durations of each activity be dealt with to ensure that the expected Secure Terminal Equipment results are met?

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141. Who approved the Secure Terminal Equipment scope?

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Add up total points for this section: _____ = Total points for this section

Divided by: ______ (number of statements answered) = ______ Average score for this section

Transfer your score to the Secure Terminal Equipment Index at the beginning of the Self-Assessment.

Secure Terminal Equipment A Complete Guide - 2020 Edition

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