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Our leadership was meeting in early February to ensure we had plans in place. The beginning of March, we decided to move the IT division remote to ensure we had all kinks and issues solved prior to sending the entire workforce home during lockdown. This gave us almost two weeks to prepare and iron out issues with connectivity and the like. March 16, we went remote with all courses being moved to online and all workers being sent home. We have research labs and we had to ensure those were positioned to be staffed as well.

—KENDRA C. KETCHUM, Vice President for Information Management and Technology, The University of Texas at San Antonio