Читать книгу Pet-Specific Care for the Veterinary Team - Группа авторов - Страница 92

 Economic shocks tend to have an impact on consumer behavior long after the actual shock has concluded.

 Consumer spending habits are often dramatically changed by an economic shock, and tend to persist as long as individuals feel vulnerable.

 It should be expected that clients will have a heightened sensitivity to hygiene following a pandemic, and will be concerned for their own health and that of their family.

 Hospital protocols need to change to reflect evidence‐based standards of care, including ways to keep everyone in the hospital safe.

 Clients are likely to be receptive to services that allow them to interact with the hospital remotely, including telehealth, online purchasing, and home delivery.