Читать книгу The Digital Transformation of Logistics - Группа авторов - Страница 85

As operations in developing countries like China, India, the Philippines, or Malaysia grew for many manufacturing companies and the governments of these countries started favorable IT investment incentives, logistics companies also began to set up outsourcing centers. These centers are heavily reliant on labor cost arbitrage as the key decreased input would be manpower. Considering that the abovementioned countries become more competitive in terms of available skills, while labor costs are increasing, automation and specifically RPA are opening up the argument that BPO itself could become redundant (Casale 2014). To do that, RPA must mitigate not only the cost component but also technical complexities that may not be apparently ready. Economies of scale are a consideration in evaluating RPA as well as BPO practices as the initial cost of developing or training a bot can be more than training a human to the same task. BPO providers who have the skillset of process mining, mapping, and relocating might be the perfect leaders of implementing RPA, especially for their existing clients (Hallikainen et al. 2018). When considering a project team to look at RPA, involving your BPO team may be a path to consider.