Читать книгу Public Sector Reform in the Middle East and North Africa - Группа авторов - Страница 4

Contents

Preface

RAMI G. KHOURI

Acknowledgments

1 The Challenge of Public Sector Reform in MENA

ROBERT P. BESCHEL JR. | TARIK M. YOUSEF

PART I

REFORMS TO CORE INSTITUTIONS AND PROCESSES

2 At the Apex

Reforming Cabinet Structures in Jordan

FATEMA ALHASHEMI | TONY GOLDNER

3 Reforms to Public Financial Management in Palestine

ROBERT P. BESCHEL JR. | MARK AHERN

4 Downsizing the Public Sector

Morocco’s Voluntary Retirement Program

KHALID EL MASSNAOUI | MHAMED BIYGAUTANE

5 Strengthening Meritocracy in Human Resource Management in Lebanon

SIMONIDA SUBOTIC | ADELE BARZELAY

6 From Electronic Government to Smart City

Dubai’s Digital Transformation

FADI SALEM | OKAN GERAY

7 Enhancing Transparency in Post-Revolutionary Tunisia

TRISTAN DREISBACH

PART II

IMPROVING SERVICES IN LINE DEPARTMENTS

8 Facilitating Investment through the Cairo One-Stop Shop

ANDREW H. W. STONE | ADELE BARZELAY

9 Transforming the Cash Culture and the Bill Payment System in Saudi Arabia

KHALID AL-YAHYA

10 Making Taxes Less Taxing

Overhauling Tax Policy and Administration in Egypt

FATEMA ALHASHEMI | KHALID ELASHMAWY

11 Creating a “Citizen Friendly” Department

Document Processing in Jordan

DEEPA IYER

12 Conclusion: Making Sense of It All

The Lessons from Experience

ROBERT P. BESCHEL JR. | TARIK M. YOUSEF

Contributors

Index