Читать книгу The Nursing Associate's Handbook of Clinical Skills - Группа авторов - Страница 184

In patient homes, GP surgeries, community hospitals and other community settings, the most appropriate response to a deteriorating patient is the ambulance service; within the United Kingdom, an emergency ambulance is arranged by calling 999.

The first person you speak to will be an operator who will ask you which emergency service you require and will connect you to the ambulance service when asked to. The next person you speak to will be an ambulance service call taker who is not a healthcare professional; therefore, it is important to give clear information about the patient, and this will enable them to complete a triage pathway and arrange the most appropriate response.

They will ask you a set of questions from a protocol which you must answer, even if they seem inappropriate, given your professional role. On arrival of the ambulance, you will normally handover to a clinician such as a paramedic, emergency care practitioner, ambulance technician or registered nurse all of whom have expertise in the management of unwell patients.