Читать книгу The Nursing Associate's Handbook of Clinical Skills - Группа авторов - Страница 74

Case study

Compassionate care

An elderly patient admitted to an elderly care ward at 2 a.m. for end‐of‐life care sadly passes away within hours of admission. The family do not speak English and are understandably distressed. The nursing associate caring for the patient is unable to access an interpreter to help him understand the family’s wishes. He contacts the senior nurse on call to ask for support and advice. The senior nurse makes several phone calls to other departments to locate a professional who can converse with the family. A nurse on another ward who is finishing her shift who can communicate with the family ascertains their wishes and organises the appropriate documentation to be completed, allowing the family to take their relative to their preferred place of rest. This meant her staying 2 hours after the end of her shift.

The member of staff was later praised by the family through the Trust’s Patient and Liaison Advisory Service for the care and compassion shown to the family.