Читать книгу The Veterinary Dental Patient: A Multidisciplinary Approach - Группа авторов - Страница 19

Depending on the types of patient you typically see, the waiting area should be arranged in such a way as to handle animals of all different sizes and types at the same time. Regarding dentistry, communication should start with examples of the problems that create pain and infection. Pictures demonstrating procedures and patients should not be too scary or dramatic, however, as children and some other customers may find them upsetting. A TV screen displaying information about the quality of oral hygiene, anesthesia, and surgery provided by the practice is very useful, especially for those clients who have to wait some time for consultation or for discharge of their pet (Figure 1.1). However, too many advertisements may have the effect of alienating customers, so be careful not to overdo it.