Читать книгу Enabling Healthcare 4.0 for Pandemics - Группа авторов - Страница 25

This pandemic has introduced a lot of changes in our routine life and the impact it has made on us are long lasting. The major change it put on the lives is to maintain social distancing. Due to social distancing people are not able to meet, to share their feelings and thus facing stress, depression and other problems related to their mental health. People are facing many issues like fear of death, getting ill, loss of savings, joss of jobs, isolation, tension and poverty [27]. Some initiative to deal with this problem is much needed in the current circumstances otherwise this will cause long term effects on the mental status of the whole community. Artificial Intelligence technology can help out people in improving their mental health or keeping it stabilized [28]. The most appropriate solution provided by AI in this situation is usage of Chatbot. Many Chatbot services are available in the market without any cost and they are serving the people without any difficulty and even there is no risk leakage of user’s privacy. It has been found that users are much interested in taking online therapy or counseling sessions through these chatbots instead of visiting to some counselor or therapist because of either fear from corona or due to privacy issues [29]. Various types of data, probable mental problems associated with the person and their possible solutions etc. can be taken from various counselors and that data is fed into these chatbots as input. Although these types of chatbots are new for people now days, still these are beneficial for people in this COVID times. Researchers have concluded that these chatbots will be very fruitful for the patients dealing with mental issues [30]. Usage of smartphones and availability of internet makes these chatbots easy to use for the user [31].