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Not a newcomer, but certainly one that has established itself in the arena of quality and safety, is Planetree International (https://planetree.org). Integrating the patient and family voice in health care delivery has been at the heart of Planetree’s work since a patient founded it in 1978. Planetree’s health resource center, one of the first of its kind, provided consumers with a broad array of information about quality and safety. It became a model for hundreds of similar centers around the country. Planetree established the country’s first patient‐centered care model, with open medical records, patient‐directed visitation, and attention to spiritual and emotional needs. This model is now used in more than 700 clinical sites in 25 countries and is impacting more than 9 million patients and health care providers globally to view the care journey differently.

As a response to the COVID‐19 pandemic, Planetree took the initiative to develop a document that it promulgated widely: Guidelines for Preserving Family Presence in Challenging Times (Planetree International, 2020). This set of guidelines outlines considerations for maximizing the therapeutic benefits of family presence and participation while in the middle of a response to COVID‐19.