Читать книгу Preparing for Professional Practice in Health and Social Care - Группа авторов - Страница 21

Working as an Allied Healthcare Professional in a community rehabilitation team, Nick identified that there were some inconsistencies in how complexity of healthcare needs was being defined when prioritising referrals. On reflection, Nick considered that this might be due to different professional viewpoints on how complexity of need is assessed and a range of practice experience across team members. Reviewing evidence was used as a way to improve the triage process to ensure that clients received the appropriate care and access to services. The process involved defining what complexity was in relation to context, reviewing government policy/guidance, and identifying triage tools to implement in practice. To facilitate this process Nick utilised a change management tool and also used a model of reflection, both were valuable in keeping this project on track and adding depth to learning from the process. Nick felt that sometimes undertaking a specific project, while providing useful outcomes for practice, can also highlight that as practitioners we are not as evidence-based as first thought.