Читать книгу Preparing for Professional Practice in Health and Social Care - Группа авторов - Страница 23

Shani gives her opinion on how service users can be involved in reflection.

In my opinion service users could facilitate reflection by sharing experiences/feedback, answering and asking questions, and joining focus groups. Listening to your patients and taking on board what is being said by them will actually give the health professional the evidence of what works and what doesn’t. Giving the service user a voice for self-determination and a say in the planning of their care. By reflecting on what worked well, what didn’t work, talking about possible quality improvements/change within their practice, and change within approaches to their patients.

At the time of my illness in hospital I was a ‘novice’ but now having the time to reflect/look back I know better. Yes my healthcare team gained my trust, but looking back and observing practice today there were definitely areas that could have been better, for example, communication in terms of getting to know the person inside the body and what mattered to me before my illness, and in explaining some words that they used every day in ‘simple’ language. For example ‘Goals’: A goal broken down into steps becomes a plan, a plan backed by action becomes reality – and then perhaps I would have been more compliant.