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Introduction

Chapter 1: Communication Understanding

Nice is not Permanent

Benefits of Communication

Commit Yourself

Chapter 2: Understanding Basic Communication

Judgments and Assumptions

The Two-Party Conversation

Chapter 3: Daily Communication Mistakes

Reassuring Others

Reasoning Over Emotions

Being the Adviser

Chapter 4: Labeling and Ordering

Labeling and Categorizing

Being the Leader

Chapter 5: Dealing With Negative Communication

Being the Critic

Giving Verbal Threats

Shifting the Conversation Around

Chapter 6: Communicating With Strangers

Speak Out Loud

Join a Group

Chapter 7: Additional Tips

Making a Lasting Impression

The Reviews

Conclusion