Читать книгу Virtual Training - Blount Jeb, Jeb Blount - Страница 20

Professional trainers are virtuosos with people in the classroom. They are masters at reading other people, responding to nuance, and using passion and charisma to connect with learners at the emotional level. They have the ability to intuitively sense the emotions of other people and respond appropriately.

In the classroom, you connect with your learners through perceiving, controlling, managing, and influencing human emotions that are nonconforming and irrational. The feedback you get from your learners helps you know when you are on or off track, and allows you to adjust on the fly.

Making emotional connections in a physical classroom is far easier than in a virtual classroom. You can see the entire picture and quickly flex your communication style to each learner. Relationships with and between learners form much faster. There is less friction, and it is much easier to get into a flow.

When you are standing in a physical classroom, you can see and interpret the entire picture. You see not only your learners but also how they interact with their environment and fellow participants. You have the luxury of reading their eyes, the micro-expressions on their face, and the entirety of their body language. You're also able to read the reactions and nonverbal signals as the learners interact with each other. When you are in a physical classroom, it is easier to:

 Make instant connections.

 Know when to speed up and slow down.

 Flex your communication style and pace to each learner.

 Adjust the curriculum and shape it around the unique challenges of the training participants.

 Get hands-on and understand your learners real challenges, issues, and problems.

 Immerse yourself in breakout exercises.

 Communicate clearly and minimize miscommunication.

 Know when what you are presenting is off-base or missing the mark.

 Accurately read learners and develop coaching questions that provoke awareness, in the moment.

 Compare the words that learners say with their nonverbal communication for congruency.

 Keep learners engaged, because it is far less likely that they'll drift into social media, look at their email, or become distracted in the physical classroom.