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IN THIS CHAPTER

Getting to know the hair and the person in your chair

Facing the seven facial shapes

Mastering the art of hair show-and-tell

Where to find picture-perfect haircuts and styles

A great haircut is the result of good technical and communication skills. You can do the best haircut in the world, but if it’s not what the person sitting in your chair wanted, you could have a very unhappy situation on your hands.

Good communication skills involve listening carefully to what the person is saying, thoughtfully repeating their messages in different words, and then reinforcing both of your verbal descriptions with visual cues or images.

In this chapter, I share information about asking the right questions to ensure your visions jibe. I also share how to assess and enhance or minimize certain facial features, provide you with a starter list for finding specific hair images on social media, and guide you on perfecting the art of the “talk.”

Chapter 3 is a critical chapter for cutting success, as you will discover in “Getting Acquainted,” which includes the legendary case of the severed ponytail.