Читать книгу Haircutting For Dummies - Jeryl E. Spear - Страница 36

Failure to communicate in a precise manner can turn an ordinary haircut into a disaster faster than you can say, “Oops!” One of the best ways to avoid misfires in communication is by using pictures of different haircuts to communicate length, style, and whether or not the tips of the ears should be covered by hair.

To use this strategy effectively, involve the person in your discussion by pointing at pictures and asking things like, “Do you want your hair to stop here or there? “Do you like the way my hair is cut in back, or do you want it more tapered like the model in this picture?” These kinds of questions can save you from making big haircutting mistakes.

Here’s a true story that happened to a stylist I know rather well. To this day, she still brings it up in conversations and has also confessed to this haircut fail more than once on social media. A regular salon client dropped off her mother for a haircut and then left to go shopping. Normally, this wouldn’t have been a big deal, except her mother didn’t speak a word of English and the stylist didn’t speak the client’s native tongue. Instead of communicating through pictures, they solely relied on hand gestures. Bad move. No matter what the stylist asked her, the client kept pointing to her shoulders. So, with all the confidence in the world, the stylist removed 8 inches (20.3 centimeters) of hair to create a beautiful, shoulder-length bob. When the service was complete, the woman paid for her service and left with tears streaming down her face. Uh-oh. When the daughter showed up to collect her mom, the stylist went outside to ask her why her mother was crying. Come to find out, her mother wanted her layers — not her length — to start at her shoulders.

Talking through pictures — whether there’s a language barrier or not — is always the most accurate form of communication.

Don’t feel like you have to narrow everything down the first time you ask the right questions or even use pictures to communicate. People often need some time to feel comfortable enough to openly share what they want done with their hair, and people express themselves differently. By taking your time and verbally rephrasing your questions, the truth will eventually come out.