Читать книгу Managing Indirect Spend - Joseph Payne, Joe Payne - Страница 52

The service‐level section of the baseline should provide a clear recap of service‐level requirements. These include requirements that are listed in a contract or pricing agreement as well as those identified by end users. Review these service levels to determine which are true necessities for your organization (needs) versus value‐adds that may not be necessary (wants). If it appears that you are paying for more service than is required, your assessment should make a clear distinction between minimum requirements and options that are nice to have but not required.