Читать книгу Choosing 360: A Guide to Evaluating Multi-rater Feedback Instruments for Management Development - John Fleenor W. - Страница 12

STEP 4:EXAMINE THE FEEDBACK SCALES

In evaluating individual instruments, you should begin by examining the scales on which feedback will be received. Are you comfortable with what it measures?

There is a detailed discussion of scales in step 6, but what you need to know at this point is that the scales are made up of several items on the instrument and represent the content or competencies on which managers will be evaluated. Each individual scale represents a slice of managerial work (for example, planning) or a single kind of competency (for example, decisiveness); as a whole the scales provide a portrait of leadership or managerial effectiveness. Using the sample feedback you have obtained, you should consider the following when looking at the scales:

• Is your organization wedded to a particular way of representing what it takes to be effective in your business or do you have a particular model underlying management-development efforts?

• Does the range of scales fit with what you see as relevant competencies for managers in your target group?

• Does the number of scales seem reasonable?

• If, in your judgment, an instrument does not have enough scales that seem relevant to your target group, or if it has too many that seem irrelevant, drop it from further consideration.