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Copyright © 2010 by John Tschohl. All rights reserved.

Published by Best Sellers Publishing, Minneapolis, Minnesota.

No part of this book may be used or reproduced in any manner or form without written permission from the publisher except in the case of brief quotations in articles and reviews. For information, address Best Sellers Publishing, 9201 East Bloomington Freeway, Minneapolis, Minnesota 55420, USA. Phone: (952) 888-7672 / Fax: (952) 884-8901, E-mail: bsp@bestsellerspublishing.com, Web: www.BestSellersPublishing.com.

Library of Congress Cataloging-in-Publication Data:

Tschohl, John.

Empowerment: A Way of Life

p. cm.

Includes index.

ISBN 13: 978-0-98263690-9

ISBN 10: 0-98263690-3

1. Customer Service I. Title

HF54 15.5T83 2010 95-080722

658.8’12—de20 CIP

Printed in the United States of America.