Читать книгу Empowerment: - John Tschohl - Страница 6

Foreword

Great companies see customers as assets and opportunities, not problems and costs. Every great company has three essential elements:

John’s book is about empowering your team to fanatically execute your model. WHAT COULD BE MORE IMPORTANT than creating a model and culture that empowers your team and rewards initiative?

Thank you John, for giving us evenmore tools to createFANS NOT CUSTOMERS.

Vernon W. Hill, II

Founder, Commerce BankCo-Founder, Metro Bank, London