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CONTENTS

Foreword by Jorma Ollila

Foreword by Harri Saukkomaa

Preface to the U.S. Edition

Prologue: One Day in January 1992

PART I: LIFE BEFORE NOKIA

1. A Small Town in Finland

2. Where Does Self-Confidence Come From?

3. The Birds and the Beatles

4. The Day that Changed My Life

5. International School

6. Back to Finland

7. Engineering Student

8. Liisa Changes My Life

9. Student Leader

10. East and West

11. Home and Family

12. Escape from a Troubled Land

13. The Hardest Choice of My Life

14. International Banker

15. Military service

16. A License to Finance

17. I Move to Nokia

PART II: A CHIEF EXECUTIVE’S EDUCATION

18. Fresh and Eager

19. The Last Days of Drowsiness

20. Black Monday

21. The Finance Director Gets Down to Work

22. Spend, Spend, Spend

23. Annus horribilis

24. The Leader Departs

25. Preparing to Lead

26. The Finance Director Hits the Shop Floor

27. Taking Production Seriously

28. The Miracle of the Mobile

29. The Nokia Brand is Born

30. A Telephone in an Envelope

31. An Offer and a Reply

PART III: MASTERS OF THE UNIVERSE

32. Life as a Chief Executive

33. New Plans

34. Values Underlie Everything

35. A Black Hole

36. The Future and the Past

37. Markets in the West

38. Sums on Scrap Paper

39. Turning Off the Televisions

40. The Five – A Different Way to Lead

41. The Nokia Miracle?

42. An Unforgettable Year

43. Toward Baden-Baden

44. A Year of Hell

45. Who Is to Blame?

46. Turning Weakness into Strength

47. The World Becomes a Web

48. Discussions of Public Policy

49. What Do People Want?

50. How to Lead a Global Nokia?

51. Meeting the Media

52. The Biggest

53. Nokia in Finland, Finland in Nokia

54. Toward the New Millennium

PART IV: GROWTH AND AN END TO GROWTH

55. Profit Warning

56. Timing is Everything

57. Is Everyone Safe?

58. Nokia Needs Renewal

59. Bill Gates Picks Up the Phone

60. Back to Reality

61. Reorganization Once More

62. The Customers Strike Back

63. Clams are Predators

64. Three Crises

65. The Right Ideas, Some Wrong Assumptions, and Prisoners of Success

66. Could Nokia Have Been a Software Company?

PART V: WHAT’S A CHIEF EXECUTIVE FOR?

67. The January Decision

68. Twenty-One Years and a Few Months More

69. What Did I Learn at School? Fourteen Years as Nokia’s Chief Executive

70. China is Different

71. Agonies of a Chief Executive

72. The Game Changes

73. Difficulties in Germany

74. A Tough Decision

75. A New Leader

Epilogue

Appendix

People Index

Subject Index

About the Authors