Читать книгу Corporations Compassion Culture - Keesa C. Schreane - Страница 17

A business culture with compassionate characteristics as the foundation is linked directly to improved employee performance, according to 2013 research by UC Berkeley's Greater Good Science Center:

Happy employees also make for a more congenial workplace and improved customer service. Employees in positive moods are more willing to help peers and to provide customer service on their own accord. What's more, compassionate, friendly, and supportive co-workers tend to build higher-quality relationships with others at work. In doing so, they boost coworkers' productivity levels and increase coworkers' feeling of social connection, as well as their commitment to the workplace and their levels of engagement with their job.²¹

Some researchers chide organizations for measuring empathy in a corporation (which many people equate to compassion on a broad level). They believe measuring it “takes the heart out of it.” Rather, they say, compassion should simply be a key value at the corporate level, not treated as a quantifiable metric.²²

The point of agreement is when employees feel engaged at their company, the company sees a quantifiable difference in employee performance. For example, according to a Gallup Survey:

 Engaged employees and teams experience 17% greater productivity.

 Engaged employees experience a 20% increase in sales.²³

Feeling appreciated opens the door to feeling comfortable and becoming more creative at work. Employees who feel valued will share more ideas and, as a result, offer more value. In the end, this cultivates innovation, which improves both the culture and the corporation's bottom line.