Читать книгу Corporations Compassion Culture - Keesa C. Schreane - Страница 25

When people on management teams plan and strategize to provide a good or service, they discuss expectations for the future while also examining the lessons of the past. They want to understand what led up to the present moment in the marketplace or how they built a certain reputation in a specific region or within the industry. They talk about what the marketplace expects of the brand and how they can improve marketplace engagement.

Unfortunately, when examining the relationships among groups of people who make up their organizations, they often don't take that same analytical approach. They don't, for example, probe past injustices to learn what went wrong and how they might create more equitable outcomes today. They don't explore what led to the massive levels of distrust within certain demographics toward corporate culture. In particular, an honest investigation into the history of “working-while-Black” makes corporate America deeply uncomfortable. That discomfort has stalled awareness of the perspectives of people of color in general—and Black people in particular—when it comes to their histories in the workplace. It has also stalled progress toward equality.

The discomfort is understandable but unproductive, because these explorations are valuable to understanding our perceptions of each other in the workplace, as well as how we choose to validate our experiences and contributions, especially those of people of color. Clear and honest views into the past are needed to solve the present tensions between people of color and the corporations they work for. Truth is, Black people have a lot of reason to be skeptical of corporate culture.

I recall a point earlier in my career when I thought I was being “managed,” when in fact I was being managed out of the firm. A manager who'd been with the company for decades, but who just took over as my manager, shared with me that he had gone to other stakeholders to collect information on me specifically to get their thoughts on where I was not delivering. There was no context. There were no examples to back up stakeholder comments. There was no opportunity for me to be part of those meetings. There was the fact that I was the only Black on the team. There was the fact that I experienced continuous isolation. There was the fact that the scenario boiled down to the word of one White male senior manager to another White male senior manager, who shared a long, positive relationship with each other. His ambition was to hand me a pink slip, and longevity of tenure was on his side. His efforts were thwarted when he was only able to find one stakeholder out of a dozen willing to support his efforts. That was still one too many as far as I was concerned, and it created a chasm between my manager and me. I was on my guard during each interaction with him, balancing self-preservation while trying to build a network of people I could trust within the business group.

What's the point of this story, you ask? Consider the amount of time he spent attempting to recruit people to damage my professional reputation. That time could have been spent on other efforts: developing new customer retention strategies, researching the marketplace for emerging opportunities, or analyzing revenue. Instead, this manager chose to spend his time contacting several leaders to inquire about my individual performance. In turn, I spent hours on the defensive. Hours I could have invested into training myself on a new skill or prospecting new customers. Instead, I reread each of my emails with microscopic precision. I reviewed every word I might utter ahead of any encounter with him to avoid his public analysis of whether I had chosen the right phrase. Once, in front of a group of about half a dozen customers, I introduced him as head of the group. He immediately corrected me saying “No. No. I manage Keesa and the whole team.” Again, his public analysis was reserved for me alone.

This environment did not invite me to speak up with new ideas. He wasn't challenging my ideas, scrutinizing them, or asking for a clearer hypothesis. These were blatant, repeated attempts to shut me down before I even reached the idea share stage. It was nearly impossible for either of us to focus on peak productivity under these circumstances, creating a lose-lose situation.

Of course, that's just one anecdote. But I can say with a high degree of confidence that every person of color in the corporate workforce has not just one but multiple anecdotes that are similar and, oftentimes, worse. Ultimately it's not a question of any single person's subjective experience. The problem is much larger, and runs deeper, than the experiences of one.

This chapter examines the historical basis for the distrust that people of color, and particularly Black employees, often feel toward business and business leaders, including examples and concepts related to these issues:

 The Black American working experience

 Entrepreneurship

 People of color in leadership today

 Colorism infiltrates global corporate environments

 Corporate America's workplace racism, rooted in slavery