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Conflicts and Their Resolution

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1. Story

Anna and Kate have been best friends for many years. They have shared many happy moments, but like any close friends, they sometimes have conflicts. The last conflict happened because Kate was late for their meeting. Anna had been waiting for her at the café for almost an hour, and she felt very frustrated. She didn’t understand why Kate didn’t call to explain that she would be late.

When Kate arrived, she immediately saw that Anna was upset. Kate apologized for being late and explained that she had a family emergency. She didn’t want to make Anna angry, but she forgot to inform her. Anna listened to Kate’s explanation, but she was still angry. She felt that Kate didn’t value their time together.


After a few minutes of silence, Anna realized that everyone makes mistakes, and she decided to forgive Kate. She told Kate that she understood and that she just needed a little time to calm down. Kate was very grateful for Anna’s understanding and promised to be more careful in the future.


They talked about the importance of communication and agreed that in the future, if one of them is going to be late, they will let the other know. This small agreement helped them avoid misunderstandings in the future and made their friendship even stronger.

2. Useful Phrases and Expressions

to have a conflict – иметь конфликт

to be frustrated – быть расстроенным


to be late – опоздать


to apologize – извиняться


to explain something – объяснять что-то


to feel upset – чувствовать себя расстроенным


to listen to someone – слушать кого-то


to be angry – злиться


to make a mistake – ошибаться


to forgive someone – простить кого-то


to value time – ценить время


to calm down – успокоиться


to understand someone – понять кого-то


to be grateful – быть благодарным


to promise – пообещать


to be careful – быть внимательным


to avoid misunderstandings – избегать недоразумений


to agree on something – договориться о чём-то


to strengthen a relationship – укрепить отношения


to communicate – общаться


to let someone know – сообщить кому-то

3. Exercises

Exercise 1: Matching

Match the English phrases with their Russian translations.


to have a conflict


to apologize


to be frustrated


to forgive someone


to make a mistake


to value time


to calm down


to avoid misunderstandings


a) извиняться

b) простить кого-то

c) ошибаться

d) ценить время

e) успокоиться

f) избежать недоразумений

g) быть расстроенным

h) иметь конфликт


Exercise 2: Fill in the blanks


Complete the sentences using the words and phrases from the box.


Box:

conflict, apologize, understand, make a mistake, frustrated, forgive, calm down, promise


Kate wanted to __________ for being late and explain why she didn’t call.


Anna felt __________ because she had been waiting for a long time.


After a few minutes, Anna decided to __________ Kate for being late.


Sometimes we all __________ and don’t do what we mean to do.


It is important to __________ each other when we make mistakes.


Anna needed a few minutes to __________ before they could talk.


They decided to __________ not to repeat the same mistake again.


It is easy to have a __________ with someone, but it is also important to resolve it.


Exercise 3: Answer the questions


Answer the questions using full sentences.


How do you usually feel when you have a conflict with a friend or family member?


What is the best way to resolve a conflict?


How do you feel when someone apologizes to you?


Why is it important to communicate in relationships?


Have you ever had a conflict with a friend or family member? How did you resolve it?

4. Answers

Exercise 1: Matching

1 – h

2 – a

3 – g

4 – b

5 – c

6 – d

7 – e

8 – f


Exercise 2: Fill in the blanks


apologize


frustrated


forgive


make a mistake


understand


calm down


promise


conflict


Exercise 3: Answer the questions


How do you usually feel when you have a conflict with a friend or family member?

When I have a conflict with a friend or family member, I usually feel upset and frustrated. I sometimes feel misunderstood, but I try to talk it through and resolve the issue.


What is the best way to resolve a conflict?

The best way to resolve a conflict is to communicate openly, listen to the other person’s point of view, and try to find a compromise. Apologizing if necessary and forgiving each other is also important.


How do you feel when someone apologizes to you?

When someone apologizes to me, I feel relieved and appreciated. It helps me understand that they care and want to resolve the issue. I feel that the relationship is stronger after an apology.


Why is it important to communicate in relationships?

Communication is important in relationships because it helps avoid misunderstandings and conflicts. It allows people to express their feelings, needs, and opinions, making the relationship stronger and healthier.


Have you ever had a conflict with a friend or family member? How did you resolve it?

Yes, I had a conflict with my friend because we misunderstood each other’s intentions. We both apologized and talked about what happened. After that, we understood each other better, and our friendship became even stronger.

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