Читать книгу You Make the Call - Healthcare's Mandate for Post-discharge Follow Up - Kristin Boone's Baird - Страница 4

Very few accomplishments are achieved in a vacuum. This work would not have been possible without the support of some very important people. Brittany Klokow not only edited the content for this book, she arranged interviews, secured consents, and did what she does best: kept my life organized so that I could take on this project. Mark Williard from BerylHealth collaborated with me on webinars that formed the basis for two key sections of this book. Thank you to Mark for articulating the business case for post-discharge calls.

I extend a special thank you to the following professionals who took the time to interview with me and share their successes: Maryanne Bowersox, RN, Director of Telemetry Services, Chandler Regional Medical Center; Paul Clarke, Patient Experience Coordinator, NCH Healthcare System; Christy Erwin, RN, Manager of Referral Systems, Memorial Hospital and Health System; Jan Simdon, RNC, Fort HealthCare; Peg Smith, CNO, Chandler Regional Medical Center; Bev Haferman, RN, IBCLC, Fort HealthCare; Gina Tabone, RN, Cleveland Clinic; Dr. Robert Takla, Chair of Emergency Medicine, St. John Hospital and Medical Center. All your work is making a difference in the lives of patients every day.

Finally, I give heartfelt thanks to my husband, Mark Dziewior, for the cover design. Once again, he’s put color to my words.