Читать книгу You Make the Call - Healthcare's Mandate for Post-discharge Follow Up - Kristin Boone's Baird - Страница 6

Wanting to go home from the hospital and being fully prepared to go home from the hospital are two very different states of mind. The first acknowledges—and rightfully so—that the average patient wants to spend the least amount of time possible in a hospital. The second implies that the patient feels confident and is fully equipped to take the reins in the next stage of his recovery process. Patients may feel highly motivated to leave, but are they really prepared?

In many ways, medical care has become so complex that patients often go home from the hospital with what can be described as a “loss of direction” about what to do, where to go, and whose advice they’re supposed to be following. Many times, patients receive discharge instructions while still in pain or under the influence of medication, neither of which are considered ideal teaching situations. When you add to a patient’s fear and worry about not being qualified to manage her own care or—worse yet—her false confidence that being sent home means no further treatment is necessary, you have the recipe for a potentially dissatisfied patient.

This book is designed to help you understand the patient perspective, including some of the emotional aspects concerning how patients deal with discharge and what might be going through their minds as they transition home. This book then explores steps you can take to manage patients’ experiences, especially as they transition back to the home environment.

The following chapters will discuss why it’s important to make post-discharge (PD) calls part of your strategy to enhance the patient experience and improve clinical outcomes. Chapters will also provide details on how to structure a PD call program, addressing everything from sample scripts to pros and cons of various models for implementation.

Moving your organization from encounter centered to patient centered is a big step, and, before getting started, it's important to understand the rationale behind the effort.