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Differentiation Versus Integration

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The tension between assigning work and synchronizing different efforts creates a classic dilemma. The more complex a role configuration (lots of people doing many different things), the harder it is to sustain a focused, tightly coupled enterprise. As size and complexity grow, organizations need more sophisticated—and more costly—coordination strategies. Lateral strategies are needed to supplement top‐down rules, policies, and commands.

Reframing Organizations

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