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Content

About the Author

Foreword

Soft Management and Hard Management

Introduction

Soft vs. Hard Management

Focus of Management

Theory X and Y and their self-fulfilling prophecy

Effectiveness vs. Efficiency

Authority? Of course! Authoritarian? No way!

Authoritarian

Authority

Humility – Servant Leadership

Ego

Hierarchy

Flat or steep Hierarchy?

Informality or formality?

Unconventional thinkers and crazy people

Works Council

Trust

The value of trust

Conditional or unconditional trust

Communication

The value of communication

Verbal and non-verbal communication

The quality of communication

Listening

Feedback

Methods of conducting conversations

Leadership qualities

Human Potential Leadership

Employees: costs, resources or potential?

Employees as a cost factor?

The role of human potential management

The value of human potential leaders

Customer or employee: who is more important?

Employee Experience

The value of employee satisfaction

Top info for hard managers

Employee satisfaction factors

Employee dissatisfaction

The job should be fun

Vision, mission, guiding principles and staff programmes.

Remuneration models and working conditions

Payroll and Benefits

Tarif & Co

Special and additional benefits

Working Environment, Work Form and ‘New Work’

New Work

Leadership 4.0

Training and further education

Cost or investment?

Advantages and disadvantages of training and further education

Coaching, Mentoring

Recruitment

Recruitment needs

Recruitment process

References

It is up to us leaders, to focus on the essentials of an organization - leadership and employee focus - to strengthen the organization and bring it forward sustainably. Marco Bensen