Читать книгу Excel 2019 Power Programming with VBA - Michael Alexander, Dick Kusleika - Страница 54

With regard to user documentation, it's a best practice to provide users with paper-based documentation or electronic documentation (or both). Providing electronic help is standard fare in Windows applications. Fortunately, your Excel applications can also provide help—even context-sensitive help. Developing help text takes quite a bit of additional effort, but for a large project it may be worth it.

Another point to consider is support for your application. In other words, who gets the phone call if the user encounters a problem? If you aren't prepared to handle routine questions, you need to identify someone who is. In some cases, you want to arrange it so that only highly technical or bug-related issues escalate to the developer.

In Chapter 19, “Providing Help for Your Applications,” we discuss several alternatives for providing help for your applications.