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Infrastructure
ОглавлениеEvery business depends on some sort of infrastructure for its critical processes. For many companies, a vital part of this infrastructure is an IT backbone of communications and computer systems that process orders, manage the supply chain, handle customer interaction, and perform other business functions. This backbone consists of servers, workstations, and critical communications links between sites. The BCP must address how the organization will protect these systems against risks identified during the strategy development phase. As with buildings and facilities, there are two main methods of providing this protection:
Physically Hardening Systems You can protect systems against the risks by introducing protective measures such as computer-safe fire suppression systems and uninterruptible power supplies.
Alternative Systems You can also protect business functions by introducing redundancy (either redundant components or completely redundant systems/communications links that rely on different facilities).
These same principles apply to whatever infrastructure components serve your critical business processes—transportation systems, electrical power grids, banking and financial systems, water supplies, and so on.
As organizations move many of their technology operations to the cloud, this doesn't reduce their reliance on physical infrastructure. Although the company may no longer operate the infrastructure themselves, they still rely on the physical infrastructure of their cloud service providers and should take measures to ensure they are comfortable with the level of continuity planning conducted by those providers. A disruption at a key cloud provider that affects one of the organization's own critical business functions can be just as damaging as a failure of the organization's own infrastructure.