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Human Vigilance—Keep It Working for You

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Whether you consider it part of your physical or administrative control systems, the human element in your security architecture can and should provide significant return on your investment in it, which you can achieve by treating them as professionals. Recruit them as if they matter to you (which they do!). Make sure that initial onboarding and training informs, empowers, and inspires them.

You have a leadership opportunity with everyone involved with security operations, whether you're their supervisor or not. Step up to that challenge, work with them, and lead them as a team to be part of what keeps everybody's jobs secure. No matter what functions they perform or whether they stand around-the-clock watches and patrols or only work normal business hours, they can be pivotal to keeping your systems and your company safe—or become some of the weakest links in your chain of security if you ignore them or let others in the organization treat them shabbily.

And if it's your first day on the job, be sure to treat each and every one of them as the helpful, dedicated professional that they are. The paybacks of this strategy can be unlimited.

Physical security architectures usually place high-value assets and systems within multiple, concentric rings of physical perimeters. Entry onto the property might require going past a guard post; checkpoints at the entries to individual buildings on the property would authenticate the individuals attempting to enter and possibly conduct a search of the personal property such as briefcases or backpacks under their control. (Most jurisdictions do consider that owners or managers of private property have the legal right to require that visitors or staff voluntarily allow a search of their person and belongings and deny entry to those who decline to cooperate with such a search.) Once inside, lateral movement within an area or access to high-value areas such as documentation or software libraries, financial operations centers, server and network rooms, or security operations control centers are further restricted, perhaps requiring two-person control as part of authentication procedures. Layer by layer, these cascades of control points buy time for the defenders, time in which any errors in authentication can be detected or subsequent attempts by the subject to exceed authorized privileges generate alarm conditions.

Controlled entry systems, such as mantraps and turnstiles, are electromechanical systems at heart. On the one hand, these must interface with some portion of your identity management and access control systems to be effective; on the other hand, they need routine maintenance, as well as remedial maintenance when they fail during use. In most cases, human guards or controllers are present in the immediate vicinity of such control points.

Controlled egress systems may employ the same physical, logical, and administrative tools as used to control entry into and movement within a facility; they bring the added benefit of controlling inventory, equipment, software, or data loss (sometimes called shrinkage by wholesale and retail businesses), by both deterring and preventing unauthorized removals from occurring. This usually requires a degree of search of property as it leaves the controlled area. A growing number of high-technology firms, especially in biotechnology, rigorously enforce controlled egress and search as vital components of protecting their intellectual property and competitive advantage.

Video and audio monitoring systems have become standard elements in most security systems—and all the more so as the costs of fully digital systems have become much more affordable. Even the small office/home office (SOHO) entrepreneur can afford a multicamera, digital video recorder security system, complete with Internet interfaces for remote monitoring. Many security cameras now come with infrared LEDs that provide surreptitious illumination of the scene, which improves monitoring significantly without needing to add visible light floodlighting systems and their power distribution and control elements; note that after keeping the lenses clean, proper lighting is essential for useful image quality.

Inspection and maintenance of physical control systems is vital to continued security. Administratively, there should be no surprises here; if a maintainer or inspector shows up, your on-shift, on-site guards and monitors and the security control force all need to first authenticate their identity and further confirm that they've been properly called out or dispatched to perform a specified set of tasks.

All physical control systems elements should be documented and under formal configuration management and control appropriate to their physical nature. Concrete block exterior walls, for example, should not be subject to having holes drilled or cut into them without proper authorization. The security department might not control or manage all of this documentation or the change management processes for the structural elements of the physical security aspects of your systems; regardless, your organization's security needs suggest how closely the building maintenance teams and the security teams need to work with each other.

The Official (ISC)2 SSCP CBK Reference

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