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Chapter 1
Feedback is broken
Matrix structures add complexity

Оглавление

As organisations grow so do their complexities. In most organisations this leads to matrix structures, with people working on multiple projects across business lines, often with more than two managers.

About thirty years ago this structure became popular and organisations such as IBM, HP, Citibank, Nestle and Xerox led the way. Today it's not just for big businesses; many small to medium businesses are embracing it, too.

The purpose of these centralised and decentralised structures is to optimise productivity and rise to the modern challenges of managing virtual teams working on multiple projects across cross-functional and global platforms. These structures are also about responding to customers swiftly and efficiently.


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Fixing Feedback

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