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Chapter 4: To Design a World-Class Firm
Оглавление1 Encourage collaboration inside as the best way to compete outside.
2 Respect your employees, and they will return the favor.
3 Set egos aside to seek out the very best ideas and solutions, no matter who they come from.
4 Develop your own form of considerate communication.
5 Praise good work publicly; deal with problems privately.
6 Take good care of your employees and they will take good care of your clients.
7 Tell and retell the stories of your own firm to share your values and pull people together.