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Patty McCord
Powerful
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CONTENTS
INTRODUCTION
A New Way of Working
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Foster Freedom and Responsibility
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People Have Power; Don’t Take It Away
Managing People Like Managing Innovation
The Discipline of Freedom and Responsibility
CHAPTER ONE
The Greatest Motivation Is Contributing to Success
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Treat People Like Adults
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Great Teams Relish a Challenge
Policies and Structure Can’t Anticipate Needs and Opportunities
When I Saw the Light
CHAPTER TWO
Every Single Employee Should Understand the Business
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Communicate Constantly About the Challenge
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People Don’t Want to Be Entertained at Work; They Want to Learn
The Heartbeat of Communication
Ensure That Communication Flows Both Up and Down
Everyone Working for You, at All Levels, Can Understand Your Business
Team Coaches Are the Model, Not Guidance Counselors, Professors, or Entertainers
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