Читать книгу Maintaining Mission Critical Systems in a 24/7 Environment - Peter M. Curtis - Страница 26

Empowering employees to function effectively & efficiently can be achieved through a well‐planned certification program. Employees have a vested interest in working with management to reduce risk. Empowering employees to take charge in times of crisis creates valuable communication allies who not only reinforce core messages internally but also carry them into daily operations. The internal crisis communication should be conducted using established communication channels and venues in addition to those that may have been developed to manage specific crisis scenarios. Whichever method of internal crisis communication a company may choose, the more upfront management is about what is happening, the better‐informed and more confident employees feel.

In this way, security can be placed on an operation or a task requiring that an employee be certified to perform that action. Certification terms should be defined by industry best practices. Furthermore, the company’s risk profile should include training and periodic recertification. Should these evaluations fall below standard over a period of time, the system could recommend de‐certification.

Technology is driving itself faster than ever. Large investments are made in new technologies to keep up to date with advancements, yet industries are still faced with operational challenges. One possible reason is the limited training provided to employees operating the mission critical equipment. Employee certification is crucial not only to keep up with advanced technology but also to promote quick emergency response and situational awareness. In the last few years, technologies have been developed to solve the technical problem of linkage and interaction of equipment but without well‐trained personnel. How can we confirm that the employee meets the complex requirements of the facility to ensure high levels of reliability?