Читать книгу Maintaining Mission Critical Systems in a 24/7 Environment - Peter M. Curtis - Страница 43

1 Do you have a working and ongoing relationship with your electric power utility?

2 Do you know who in your organization currently has a relationship with your electric power utility – i.e., facilities management or accounts payable?

3 Do you understand your electric power utility’s “Electric Service Priority” (ESP) protocols?

4 Do you understand your electric power utility’s restoration plan?

5 Are you involved with your electric power utility’s crisis management/disaster recovery tests?

6 Have you identified regulatory guidelines or business continuity requirements that necessitate planning with your electric power utility?

7 What is the relationship between the regional source power grid and the local distribution systems?

8 What are the redundancies and the related recovery capacity for both the source grid and local distribution networks?

9 What is the process of restoration for source grid outages?

10 What is the process of restoration for local network distribution outages?

11 How many network areas are there in your city?

12 What are the inter‐relationships between each network segment and the source feeds?

13 Does your infrastructure meet basic standard contingency requirements for route grid design?

14 What are the recovery time objectives for restoring impacted operations in any given area?

15 What are recovery time objectives for restoring impacted operations in any given network?

16 What are the restoration priorities to customers – both business and residential?

17 What are the criteria for rating in terms of service restoration?

18 Where does your industry rank in the priority restoration scheme?

19 How do you currently inform clients of a service interruption and the estimated time for restoration?

20 What are the types of service disruptions, planned or unplanned, that your location could possibly experience?

21 Could you provide a list of outages, type of outage and length of disruption that have affected your location during the last 12 months?

22 What are the Reliability Indices and who uses them?

23 During an outage, would you be willing to pass along information regarding the scope of interruptions to a central industry source, e.g., an industry business continuity command center?

24 Are the local and regional power utilities cooperating in terms of providing emergency service? If so, in what way? If not, what are the concerns surrounding the lack of cooperation?

25 Would you be willing to provide schematics to select individuals and/or organizations on a non‐disclosure basis?

26 Could you share your lessons learned from the events of 9/11 and the Northeast outage of 8/14/03?

27 Are you familiar with the “Critical Infrastructure Assurance Guidelines for Municipal Governments” document written by the Washington Military Department Emergency Management Division? Is so, would you describe where (specify city) stands in regard to the guidelines set forth in that document?

28 Independent of the utility’s capability to restore power to its customers, can you summarize your internal business continuity plans, including preparedness for natural and manmade disasters (including but not limited to weather‐related events, pandemics, and terrorism)?