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Contents

Introduction

Why Managers Fail

Principle 1 – Understand Your Role

Principle 2 – Understand and Respect the Role of Others

Principle 3 – Build Great Teamwork

Principle 4 – Build Mutual Trust and a Strong Manager-Employee Relationship

Principle 5 – Have Integrated Models for People and Work

Principle 6 – Create Effective Roles and Put Good People in Them

Principle 7 – Effectively Assign and Assess Work

Principle 8 – Coach and Develop Your Team

Principle 9 – Recognize and Reward GoodWork

Principle 10 – Continuously Improve and Lead Change

Summary

Glossary of Terms

About the Author