Читать книгу Class Acts - Rachel Sherman - Страница 6

Contents

Acknowledgments

Introduction: Luxury Service and the New Economy

1. “Better Than Your Mother”: The Luxury Product

2. Managing Autonomy

3. Games, Control, and Skill

4. Recasting Hierarchy

5. Reciprocity, Relationship, and Revenge

6. Producing Entitlement

Conclusion: Class, Culture, and the Service Theater

Appendix A: Methods

Appendix B: Hotel Organization

Appendix C: Jobs, Wages, and Nonmanagerial Workers in Each Hotel: 2000-2001

Notes

References

Index