Читать книгу PROtect Yourself! Empowering Tips & Techniques for Personal Safety: A Practical Violence Prevention Manual for Healthcare Workers - Rae Stonehouse - Страница 31
D.Empathic Listening (an active process to discern what a person is saying)
Оглавление•Don’t be judgmental.
•Don’t ignore or fake attention.
•Carefully listen to what a person is really saying.
•Use silence and restatement to clarify messages.
•Reflection can be used to clarify.
