Читать книгу PROtect Yourself! Empowering Tips & Techniques for Personal Safety: A Practical Violence Prevention Manual for Healthcare Workers - Rae Stonehouse - Страница 32

Give others a chance to choose their own course of action

There is a tendency among listeners to try to rescue a person with problems and pull them out of negative situations. People don’t really want that. They just want to discuss what is on their minds and reach their own conclusions.

Really listening phases are:

“You seem to think ...”

“You sound like ...”

“You appear to be ...”

“As I understand it, you...”

A constant bombardment of questions can disrupt communication and be a barrier to conversation. Commands will have the same effect and many of them are impossible to follow anyway.

“Stop feeling depressed ...”

“Don’t be so upset ...”

“Don’t think about it ...”

“Stop worrying ...”

Comments that seem threatening will end a conversation as quickly as changing the subject or not paying attention.

“You had better stop feeling sad...”

“You had better stop feeling ... or I will ...”