Жанры
Авторы
Контакты
О сайте
Книжные новинки
Популярные книги
Найти
Главная
Авторы
Richard J. Banchs
The Quality Improvement Challenge
Читать книгу The Quality Improvement Challenge - Richard J. Banchs - Страница 1
Оглавление
Предыдущая
Следующая
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
...
85
Оглавление
Купить и скачать книгу
Вернуться на страницу книги The Quality Improvement Challenge
Оглавление
Страница 1
Table of Contents
List of Tables
List of Illustrations
Guide
Pages
The Quality Improvement Challenge A Practical Guide for Physicians
Страница 8
Страница 9
Why This Book?
About the Authors
List of Stories, Examples, Exercises and Case Studies
About the Companion Website
Страница 14
CHAPTER 1 The Problem with Healthcare SO, WHAT’S THE PROBLEM?
HOW DID WE GET HERE?
THE CHALLENGES TO IMPROVE HEALTHCARE
WHAT IS THE PHYSICIAN’S ROLE IN PROCESS IMPROVEMENT?
REFERENCES
CHAPTER 2 We Need to Improve the Way We Improve WHAT’S THE GOAL OF A QI PROJECT? First, Define Quality
Then, Define Improvement
A BETTER IMPROVEMENT STRATEGY
GUIDING PRINCIPLES
THE FIVE “RS” OF EVERY QI PROJECT
THE CHANGE SPACE
REFERENCES
Страница 27
CHAPTER 3 The Project Selection Process WHERE DO I START? Ask the Right Questions
Consider the Three “Voices” for Project Ideas
The Voice of the Customer (VOC)
The Voice of the Stakeholder (VOS)
The Voice of the Process (VOP)
THE PROJECT SELECTION PROCESS The Goal
Project Selection Criteria
What Does a Good Project Idea Look Like?
Project Selection Steps
THE PROJECT SELECTION MATRIX: A TOOL TO PRIORITIZE QI PROJECTS
A PROJECT TYPE FOR EVERY PROBLEM
PROJECT TYPES FROM THE LENS OF CHANGE
HOW TO ESTABLISH YOUR PROJECT’S TIMELINES
CHAPTER 4 Frame Your Challenge : The Problem Statement and Charter STORIES FROM THE FRONT LINES OF HEALTHCARE: MARTHA SANCHEZ, THE HEAD OF HOUSEKEEPING
THE PROBLEM STATEMENT What Is a Problem Statement?
Why Do We Need a Problem Statement?
How to Write a Focused Problem Statement
THE PROBLEM STATEMENT IS YOUR “ELEVATOR SPEECH”
A Problem Statement May Include a “Burning Platform”
Example: First‐case on‐time‐start accuracy at Fond‐du‐Lac Medical Center
THE PROJECT CHARTER What Is a Project Charter?
The Project Charter “Must‐Haves”
Example: The patient arrival‐to‐departure time at the PCP clinic
EXERCISE: A PROBLEM STATEMENT AND PROJECT CHARTER FOR YOUR QI PROJECT
SUMMARY QUIZ
Страница 53
Страница 54
CHAPTER 6 Organize Your QI Team and Select the Team Leader THE QI TEAM Improvement Is a Team Sport
The Challenge for QI Teams in Healthcare
The Key to Addressing These Challenges
WHO SHOULD BE ON YOUR QI TEAM? Selection Criteria
“Thanks, But No Thanks”
How Many Team Members Do You Need?
THE TEAM LEADER Who Should Lead Your Improvement Team?
What Is the Role of the Team Leader
THE TRUE ROLE OF THE QI TEAM
THE FIRST TOLLGATE REVIEW
EXERCISE: THE QI TEAM AT HEART MEDICAL CENTER
REVIEW QUIZ
REFERENCES
Страница 68
Страница 69
CHAPTER 8 Who Are the “Customers,” and What Do They Need? IN HEALTHCARE, WE ALSO HAVE “CUSTOMERS” Who Is the “Customer”?
Three Types of Customers
Example: The Customer of a STAT Arterial Blood Gas (ABG)
THE “CUSTOMER CONTINUUM”
Example: Supply Chain Management for Patient Care Units
THE VOICE OF THE CUSTOMER (VOC) What Is the “Voice of the Customer”?
The “What” and “How” of the Voice of the Customer
HOW DO WE COLLECT THE VOC? Interviews
Surveys
CRITICAL‐TO‐QUALITY (CTQ) What are the CTQs?
THE CRITICAL‐TO‐QUALITY TREE
Example: Patient Satisfaction with UI Health Outpatient Care Center
Example: Improving the Organization of Medical Supplies in the EDRR
EXERCISE: CTQS FOR THE NEW WOMEN’S CENTER
REVIEW QUIZ
{buyButton}
Подняться наверх
