Читать книгу The Quality Improvement Challenge - Richard J. Banchs - Страница 5

1  Cover Page

2  Title Page

3  Copyright Page

4  Dedication Page

5  Why This Book?

6  About the Authors

7  List of Stories, Examples, Exercises and Case Studies

8  About the Companion Website

9  Table of Contents

10  Begin Reading

11  Appendix I: Common Improvement Tools and Techniques

12  Appendix II: Glossary of Improvement Terms

13  Additional Resources

14  Index

15  Wiley End User License Agreement