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Shanti Ramakrishnan

Credit: Shanti Ramakrishnan

The healthcare industry has always been notorious for moving at a glacial pace and debates about the efficacy, efficiency, and access to care are unending. However, a global pandemic like Covid-19 provoked a sudden sea change. Various models of health-care delivery like virtual care, connected care, telemedicine, telehealth, and so on, which were languishing for decades with poor adoption rates became the modus operandi—and they have sustaining power.

Our company swiftly transformed and responded to this context switch. Specifically, we reoriented our company's mission of connectivity that cares to become a platform company that offers simplicity in obtaining health care and efficiency in providing it. Through orchestration and partnerships with medical sensors and device manufacturers; clinical specialists at hospitals; clinics; doctor's offices; patients and consumers; user experience (UX) experts; and with organic investments, we recreated and re-launched HealthGo, a platform that connects patients and health-care providers to enable connected care. Designed for simplicity, HealthGo can equally serve primary and routine care for specialized chronic conditions with predictive smart algorithms to prevent costly treatment.

Various forms of signals (scientific, technical, market, etc.) have existed since time immemorial. Capturing and processing many signals, most often in real-time, via sensors, devices, or other input mechanisms is continuous and relentless. With ubiquitous and always-on connections, one can drown in data. In order to make a lasting impact, we learned that simplicity is complex and complicated. The challenge of discerning signals from noise is real, but many technical and business challenges can benefit from past context switches and successful reinvention.