Читать книгу The Future of Health - Roberto Ascione - Страница 20

Conversa, founded in 2014, with headquarters in San Francisco, California, has developed a new, simple, and effective method for patients to communicate with their health-care team. Conversa has created a library of more than 1,000 smart conversation programs on many medical issues, including asthma, chronic obstructive pulmonary disease (COPD), congestive heart failure, diabetes, hypertension, and many others, through which it can offer automated and personalized doctor–patient conversation experiences. These lead to more informed and meaningful relationships with patients, more efficient management, better clinical outcomes and, last but not least, a significant economic savings. Thanks to Conversa and to the data from more than 400 biometric devices, combined with clinical data of the patients and their feedback, the teams of health-care professionals can process the data in real time, making the distribution of health-care resources more efficient and adjusting care plans continuously, bringing them where they are needed. Coversa's digital controls use data-driven algorithms to generate clinical questions, reminders, and personalized alerts for each patient's profile. All the data received (and generated) by patients is included in the patient's electronic medical record and in the management system of his or her health assistance, which makes it possible for the teams of health-care professionals to respond quickly to the needs that may arise and to monitor people's health over time.

To date, there are several U.S. health-care facilities that use the Conversa platform to offer smart, automated conversation experiences based on patient profiles. These include, among others, Northwell Health, Ochsner Health System, Citrus Valley Health Partners, and Penrose St. Francis Health Services. The results seem to be impressive. For instance, among patients who had joint replacement surgery, there was a 20 percent reduction in care because of reduced need. This led to an average savings of $3,400 per patient over a 90-day period. More than 80 percent of the patients using Conversa's automated conversation experience said they felt more involved in their treatment.