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3.4.4.4 Operational failures

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The most pervasive operational error is failing to reset default passwords. This has been a chronic problem since the early dial access systems in the 1980s attracted attention from mischievous schoolkids. A particularly bad example is where systems have default passwords that can't be changed, checked by software that can't be patched. We see ever more such devices in the Internet of Things; they remain vulnerable for their operational lives. The Mirai botnets have emerged to recruit and exploit them, as I described in Chapter 2.

Passwords in plain sight are another long-running problem, whether on sticky notes or some electronic equivalent. A famous early case was R v Gold and Schifreen, where two young hackers saw a phone number for the development version of Prestel, an early public email service run by British Telecom, in a note stuck on a terminal at an exhibition. They dialed in later, and found the welcome screen had a maintenance password displayed on it. They tried this on the live system too, and it worked! They proceeded to hack into the Duke of Edinburgh's electronic mail account, and sent mail ‘from’ him to someone they didn't like, announcing the award of a knighthood. This heinous crime so shocked the establishment that when prosecutors failed to persuade the courts to convict the young men, Britain's parliament passed its first Computer Misuse Act.

A third operational issue is asking for passwords when they're not really needed, or wanted for dishonest reasons, as I discussed at the start of this section. Most of the passwords you're forced to set up on websites are there for marketing reasons – to get your email address or give you the feeling of belonging to a ‘club’ [295]. So it's perfectly rational for users who never plan to visit that site again to express their exasperation by entering ‘123456’ or even ruder words in the password field.

A fourth is atrocious password management systems: some don't encrypt passwords at all, and there are reports from time to time of enterprising hackers smuggling back doors into password management libraries [429].

But perhaps the biggest operational issue is vulnerability to social-engineering attacks.

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