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COMMUNICATION FOR INTERNATIONAL BUSINESS SECRETS. Rus Slater
Copyright
Communication is critical, communicating intercontinentally is complex
1.1. Listen to and for the ‘prepared speech’
1.2 ‘Look’ for the indicators of cultural differences
1.3. Check for real understanding
DOs
DON’Ts
1.4. Learn about their situation
1.5. Beware generalizations
2.1. KISS – Keep It Short and Simple
Keep it short:
Keep it simple:
2.2. Explain TLAs (Three Letter Acronyms)
2.3. Avoid idioms
2.4. Beware interpretation errors
2.5. Beware translation errors
2.6. Be aware of cultural/national differences between speakers of the same language
2.7. Consider accents and dialects
2.8. People’s names
2.9. Test ‘readability’
3.1. Written communications
3.2. Face to face verbal communications
3.3. Using the phone
3.4. Video calls
3.5. Conference calls
3.6 ‘Screen-sharing’ calls
4.1. Time zones and time differences
4.2. Local working practices with regard to time
4.3. Local office facilities
4.4. Local climatic conditions and seasons
4.5. Local purchasing capacities
4.6. Local attitudes to family, friends and others
Generational shift:
5.1. Get your salutation right
5.2. Prof reed you’re email
5.3. Write ‘good’ subject lines
5.4. Use the timing capacity
5.5. Copying and read receipts
Dangers of sending ccs of your email:
Dangers of asking for read receipts:
5.6. Use a signature block – it helps
Dos and Don’ts of email signature blocks:
5.7. Write and read emails wisely
Before you send an email:
Before you reply to an email:
5.8. Consider ‘social media’
6.1. Be honest
6.2. Communicating with Chinese business people
Preparation:
At the beginning of an interaction:
During discussions:
6.3. Communicating with Indian business people
Starting a meeting:
Non-verbal behaviours:
Verbally:
Time management:
6.4. Communicating with British business people
6.5. Communicating with American business people
6.6. Communicating with German business people
Non-verbal communication:
Verbal communication:
6.7. Communicating with Japanese business people
6.8. Communicating with Russian business people
7.1. Have a communication plan
For formal communication:
For informal communication:
7.2. Create and maintain a virtual presence
7.3. Use the technology to replicate the communication of an F2F team
7.4. Be a good host
7.5 ‘Slow down to speed up!’
7.6. Run good virtual team meetings
7.7. Communicate with your people’s other (local) managers
7.8. Think ‘Goose’!
7.9. Look for the signs that it is all going wrong
Footnotes. 2.6 Be aware of cultural/national differences between speakers of the same language
2.8 People’s names
4.3 Local office facilities
4.5 Local purchasing capacities
4.6 Local attitudes to family, friends and others
5.4 Use the timing capacity
5.7 Write and read emails wisely
5.8 Consider ‘social media’
6.1 Be honest
Jargon buster
About the Book
About the Author
About the Publisher
Cover
Title Page
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5 Netiquette
5.1 Get your salutation right
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