Читать книгу Casino Gambling For Dummies - Swain Scheps - Страница 69

As in other walks of life, every casino employee has to report to somebody, and those somebodies are the shift managers. The shift managers then report to the casino manager. As the name implies, shift managers are responsible for their areas of casino expertise (such as slots or table games) during a particular shift (day, swing, and graveyard). Most land-based casinos are 24/7 operations, so shift managers must be prepared to work weekends, holidays, and late-night shifts.

When player disputes arise, money needs to be accounted for, or items need to be authorized, the shift manager takes on these duties as well. Shift managers are responsible for employee schedules, customer service, comps, credit, and a host of other duties that make for a mind-boggling job.

The only position above the shift manager is the casino manager. You rarely see this head honcho on the floor, but they’re the ultimate decision-maker for most gaming operations. As a beginning casino player, you shouldn’t be too concerned about who the casino manager is. The only time you may ever interact with the manager is if you win enough money to buy the casino.