Читать книгу The Leader Lab - Tania Luna - Страница 44

One of the fastest ways to improve the quality of your decisions is to recognize how bias impacts your thinking. Bias is a preference for or against a person, group, or thing. Biases help people speed up their decisions, but biases (especially deeply ingrained biases around categories like ethnicity, race, gender, ability, age, class, sexual orientation, and religion) can also distort decisions – like hiring, firing, and promotion selections – without our conscious awareness. When you Deblur, you quickly increase your awareness of bias, leading to fairer and more thoughtful conclusions. For example, “What was it about that person that came across as unprofessional? What do you see as the impact?”

So how do you rapidly bulk up your Deblurring muscles? First and foremost, start mentally underlining the blur words you hear, read, and say. Recognition is the first step. When you notice other people's blur words, ask Deblurring questions. When you catch yourself getting blurry, stop and clarify. For example:

“This quarter our priority will be improving our customer service response time …. To Deblur what I mean by “improving” – the goal is to cut our response time in half, from an average wait time of 10 minutes to an average wait time of 5 minutes by the end of this quarter.”