Читать книгу The Leader Lab - Tania Luna - Страница 43

One of the most frustrating and damaging types of feedback is blurry feedback. Blurry praise like “Great job!” misses out on a learning opportunity. (What was it that made the job great?) Worse yet, blurry critical feedback like “You didn't try hard enough” is pretty much guaranteed to trigger defensiveness. Great feedback is blur-word-free. We'll dig much deeper into feedback skills in Chapter 9, but for now, if you want to rapidly improve the quality of your feedback, start by Deblurring it.