Читать книгу The Leader Lab - Tania Luna - Страница 30

Playbacks are also an efficient way to prevent misunderstandings. Hear an incorrect Playback? This is your chance to fix it before it becomes a problem. As a chilling example: a manager we interviewed told us about a $500,000 loss her company sustained within 24 hours because no one confirmed their understanding of the plan. One person assumed it was obvious they had to submit signed paperwork to their client, while the rest of the team assumed a verbal agreement was sufficient. (In case you're wondering, the paperwork was not optional.) “When I worked in carpentry, we always said, ‘Measure twice, cut once,’” the manager told us. “After seeing a bunch of people almost lose their jobs over a miscommunication, I'll never forget that Playbacks are my ‘measure twice’ mechanism.”